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Privacy Policy

Effective Date: January 1, 2025

Robra IT ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including data related to SMS and messaging through 10-digit long codes (10DLC).

If you have questions about this Privacy Policy or your data, please contact us at:

Email: privacy@robrait.com

1. Scope and Applicability

This Privacy Policy applies to:

  • Our website and online services.
  • SMS and 10DLC messaging programs.
  • Any interactions where we collect personal information from you.

By interacting with our services or opting into our messaging programs, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

  • Name, email address, and phone number
  • Any message content you send us
  • Consent and opt-in details for SMS messaging

b. Automatically Collected Information

  • IP address and device details
  • Browser and usage data (e.g., pages visited, timestamps)
  • Cookies and analytics information

c. Consent Records

We maintain records of SMS opt-in consent to ensure compliance with 10DLC and TCPA requirements.

3. How We Use Your Information

We use the information we collect to:

  • Send SMS messages you've explicitly opted in to receive
  • Provide customer support and respond to inquiries
  • Manage and improve our services and communications
  • Comply with legal and regulatory obligations
  • Protect against fraud and unauthorized use

We do not use your information for any purpose that you have not consented to.

4. Sharing and Disclosure

Robra IT does not sell, rent, or share personal information or SMS opt-in data for marketing purposes.

We may share information only with:

  • Service Providers: Trusted partners who assist in delivering our services (e.g., SMS gateways or cloud hosting).
  • Legal Authorities: If required by law or to protect our rights and users' safety.
  • Business Transfers: If Robra IT is merged or acquired, data may transfer under equivalent privacy protections.

All third parties must protect your data and use it only for authorized purposes.

5. SMS and 10DLC Messaging Compliance

a. Opt-In Consent

  • You must explicitly consent to receive SMS messages from Robra IT.
  • Consent may be obtained via form submission, verbal agreement, or checkbox.
  • At the point of opt-in, you'll be notified of message frequency (which may vary) and that message and data rates may apply.
  • After opt-in, you will receive a confirmation message with opt-out instructions.

b. Opt-Out

  • You can opt out at any time by replying STOP to any text message.
  • After opting out, you will receive a final confirmation message and no further texts will be sent.
  • You may also text HELP for support or email privacy@robrait.com.

c. Identification and Transparency

  • Each SMS message will clearly identify Robra IT as the sender.
  • All programs include "Message and data rates may apply" disclosure.
  • Message frequency is stated as "1–4 messages per month (or as needed, frequency may vary)."

6. Data Security and Retention

  • We use reasonable technical and organizational measures to protect your information against unauthorized access or disclosure.
  • While no system is completely secure, we regularly review our security practices to safeguard data.
  • We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data.
  • Request correction or deletion of your information.
  • Withdraw consent for SMS communications by replying STOP or contacting us.

To exercise these rights, email privacy@robrait.com.

8. Children's Privacy

  • Our services are not intended for children under 13 years of age.
  • We do not knowingly collect personal information from children. If we learn we have done so, we will promptly delete the data.

9. Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in law or our practices.
  • When updates occur, we will revise the "Effective Date" above and post the new version on our website.

10. Contact Us

For questions, requests, or privacy concerns, please contact:

Robra IT
Email: privacy@robrait.com