Implementation support is ending before knowledge transfers
Move application knowledge into a named support team before implementation or incumbent support ends.
Application Managed Services
Add a named application specialist, establish a consistent support team or share service ownership with Robra. Each model supports the move from post-go-live stabilization into controlled releases, enhancements and optimization.
Take control after go-live or a support transition.
Incidents consume the capacity reserved for releases and improvements
Protect production support while reserving capacity for releases, enhancements and backlog reduction.
The release calendar and regression coverage have broken down
Restore a release calendar, regression coverage and clear ownership across business and technical teams.
Critical knowledge sits with one person or supplier
Reduce dependence on one person by documenting configuration, decisions, workarounds and support history.
Run the service and improve it at the same time.
Functional and technical support
Triage incidents, restore service and track recurring problems through root-cause work and closure.
Incident and problem management
Plan, test and deploy releases around platform schedules and protected business dates.
Release and environment management
Deliver prioritized enhancements while maintaining the capacity required for production support.
Enhancement and backlog delivery
Maintain configuration records, runbooks, decisions and known errors as part of operating the service.
Integration and job monitoring
Monitor critical jobs and interfaces with named owners and tested recovery procedures.
Service improvement and knowledge management
Review demand, service performance, risks and improvement priorities with your application owners.
Support records your team can rely on.
Supported-estate and ownership register
Runbooks, known errors and recovery steps
Release calendar and regression pack
Demand, service and risk review
Stabilization and improvement roadmap
A rhythm built around demand and releases
DailyTriage demand, restore priority incidents and coordinate escalations.
WeeklyReview recurring problems, releases, enhancements and upcoming business events.
MonthlyAssess demand, capacity, service performance and improvement priorities.
QuarterlyReview coverage, team shape and the application roadmap with your owners.
Choose the support model that fits the work.
Embedded specialists
One or more named specialists join your team. You direct the day-to-day work and priorities.
Project team or full PMO
A coordinated Robra team leads selected workstreams or the full delivery office with your sponsor.
Flexible ongoing support
A consistent core team stays available for releases, backlogs and specialist questions as demand changes.
Shared managed service
Your team owns business priorities while Robra coordinates the named people running the day-to-day service.
Build a named team around the application estate.
Add one functional or technical specialist, create a consistent support pod or establish a shared managed service. Robra keeps a stable core team so application history stays with the people resolving the work.
Application support engineer
Service delivery manager
Functional consultant
Release manager
Integration engineer
Test analyst
Build coverage around the systems and calendar you run.
Your team defines the applications, modules, environments, business hours and critical cycles in scope. Robra then aligns roles, coverage and escalation paths to the demand the service receives.
Included in the working plan
Supported-estate and ownership register
Runbooks, known errors and recovery steps
Release calendar and regression pack
Demand, service and risk review
Stabilization and improvement roadmap
Owned with your team or another supplier
Major implementation programs and version upgrades
Applications outside the supported estate
Infrastructure or security operations owned by another team
Extended or out-of-hours coverage not in the service plan
Software licensing and vendor contract management
Broad end-user training programs
Questions transformation leaders ask
Can we start with one application specialist instead of a managed service?
Yes. Your team can direct one named specialist or a small support pod. The model can expand as release demand, backlog or coverage grows.
Can Robra work alongside our internal team and software vendors?
Yes. We define ownership for incidents, releases, integrations and vendor escalations so your application owner has one clear path through the service.
How do you prevent knowledge from leaving with the support team?
We prioritize resource continuity and maintain configuration records, runbooks, decisions and known errors as part of the service rather than as an end-of-contract exercise.
Can the service move from stabilization into enhancements and optimization?
Yes. We protect production first, then reserve capacity for recurring problems, reporting, releases and enhancements as the service gains control.
Start with the applications and the pressure on your team.
Share the supported estate, release calendar, backlog and current coverage. We will help define a support model that fits the environment.